Author name: Shawna Ayoub

Hospitality is a dynamic, people-focused industry. It requires longevity and adaptibility for long-term success. While trends shift and customer expectations evolve, multigenerational businesses quietly outperform the competition. They do this through shared values, lived experience, and deeply rooted loyalty. If your hospitality business involves multiple generations of your family, you’re sitting on a powerful advantage.

Becoming a leader requires a change in perspective that comes about through personal reflection. As a new-in-position leader, who do you want to be? Who do you need to be? Balancing the requirements of your role with your values requires thoughtful and intentional personal development. Being clear internally translates to confidence in front of your

Growing Your Emotional Intelligence as a Leader Means Enhancing Mental Health for You and Your Team Running a business isn’t only about operations—it’s about managing people, energy, and emotions. The fast-paced nature of the hospitality industry can take a toll on both leaders and their teams, making emotional intelligence (EI) a critical skill. Leaders who

3 Steps to Recognizing and Repairing Poor Management Hospitality isn’t just about serving food, making drinks, or booking rooms—it’s about people. And when management fails to prioritize people, the entire operation suffers. Poor management creates more than just stressful shifts; it leads to burnout, high turnover, and a toxic work culture. If your team is

Taking on a role as a new manager is an exciting step. It brings new challenges that allow you to stretch and grow. As a manager, you have the opportunity to offer structure and guidance and to set the tone for your team as a leader. You are responsible for optimistically offering trust to your

Trust is the foundation of strong leadership and a thriving business. If you want to lead your business with strength and integrity into a flourishing future, you need to start and end with trust.

Stepping into a leadership role can be exciting, but what if the team you inherit is a complete mess? You didn’t make the mess, but you’re tasked with cleaning it up. There’s a lack of accountability, low to no organization, roles are not clearly defined, and it’s resulted in low morale, broken systems, or a